Month: July 2026

Agency enhances online platform to expand service for disability cases

Baltimore, MD – The Social Security Administration (SSA) today announced major enhancements to my Social Security, expanding self-service options and the notices available to individuals navigating the disability claims and appeals process. The new tools will provide individuals with greater visibility, faster access to information, and more efficient case processing throughout the lifecycle of a disability claim.

“Our digital-first approach to service is now extending to disability through the Claim Status Tracker, expansion of digital notices, and online document submission, enabling SSA to deliver better outcomes for the American people,” said Commissioner Frank J. Bisignano. “By making more tools available online, we are empowering claimants to stay informed and manage their Social Security benefits with greater ease and confidence.”

“These digital tools will streamline operations and empower claimants to stay informed and promptly respond to important developments throughout the hearing process, eliminating the need for hearing offices to make outbound calls and instead, focus on reviewing cases in a timely manner,” said Chief of Disability Adjudication Jay Ortis.

Enhancements to my Social Security

Submit Disability Adjudication Forms Online: Individuals can now complete and submit disability adjudication forms directly through their personal my Social Security account, including:

• Form HA-4631, Recent Medical Treatment;
• Form HA-4632, Medication Information; and
• Form HA-4633, Work Background.

Online submission helps ensure adjudicators receive information quickly and supports more efficient case processing.

Track Disability Claim Status Online: Individuals with a pending disability claim, appeal, or recently adjudicated claim can now view the status of their case online at the Hearings and Appeals levels. The Claim Status Tracker provides real-time updates, processing time estimates, and key milestones throughout each level of adjudication. Features include:

• Notification when the hearing office receives a Request for Hearing;
• Status updates as the hearing office reviews information and prepares the case for hearing;
• Status updates when a hearing decision is issued; and
• Appeals Request for Review status updates, receipt of review requests, and completion of actions.

Access Proffer Letters Securely: Individuals can securely access proffer letters in the my Social Security Message Center. A proffer letter is a notice sent when new evidence is added to a case after a hearing, allowing claimants to review and respond before a decision is made.

Access 26 Additional Social Security Notices in my Social Security Message Center: Individuals can view electronic copies of their hearing-related notices by logging into their personal account. The following notices are now available for digital release to accountholders:

Claimants may opt to receive email or text notifications when new documents are available. Paper notices will continue to be mailed to claimants and their appointed representatives. This enhancement supports faster case processing and timely communications.

SSA continues to increase the functionality of my Social Security to ensure that the more than 100 million Americans with accounts have a seamless experience when accessing their personal information. With an account, individuals have 24/7 access to their personalized retirement benefits and 1099 forms, can receive tailored notifications, request a replacement card, manage benefits or estimate future benefits, request replacement documents, check the status of pending applications, and conduct other services anytime, anywhere, without needing to visit an office or wait on the phone.

Visit www.ssa.gov/myaccount to create a personal account.

For more information about Social Security’s services, visit www.ssa.gov.

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Social Security National Press Office        Baltimore, MD